Refund policy & money-back guarantee

The guarantee in one paragraph

If you buy the appeal letter, submit the appeal we drafted, and it is rejected, you can either continue to the next appeal stage or claim a refund of the Appeal It fee. Some parking cases have more than one stage — for example an informal challenge, formal representations, and then a tribunal or independent appeal. After each rejection, you can choose whether to keep going or claim the refund.

What qualifies for a refund

• You purchased the appeal letter for the case in question.
• You submitted the appeal we drafted — as provided, or with only minor edits that do not remove or contradict the grounds we relied on — to the issuer, within the issuer’s deadline.
• The issuer, tribunal, adjudicator, or appeal body rejected the appeal at the stage where you used our drafted text or grounds.
• You claim the refund within 60 days of the rejection and can show us the rejection letter or email.

What the refund covers

The full price you paid for the appeal letter, returned to your original payment method. Refunds are processed promptly once approved and typically appear within 5–10 working days, depending on your bank.

What it does not cover

• The penalty charge itself. The PCN or parking charge remains your liability whatever the outcome — our guarantee covers our fee, not the fine.
• Cases where the drafted appeal was never submitted to the issuer.
• Cases where the appeal was rewritten in a way that removed or contradicted the grounds we drafted, or where materially false information was given to us or to the issuer.
• Appeals submitted after the issuer’s deadline had passed.

How to claim

Open your case under My cases, record that the appeal was rejected, and upload a copy or photo of the rejection letter or email from the stage where you are claiming the refund. That is all we need. If you prefer, you can still email [email protected] with your case ID and the letter instead.

Cooling-off and your statutory rights

The appeal letter is digital content supplied immediately after purchase. By buying it you ask us to begin supply straight away and acknowledge that, once supply has begun, you lose the 14-day cooling-off right under the Consumer Contracts Regulations 2013 — the money-back guarantee above applies instead. Nothing in this policy affects your statutory rights, including your rights if the service is not provided with reasonable care and skill.