Terms of service

1. What Appeal It is — and is not

Appeal It is a drafting and research tool that helps you understand your parking fine, PCN or Parking Charge Notice and write your own challenge. We are not a law firm, we are not solicitors, and using the service does not create a solicitor–client relationship. Our assessments and drafts are informed opinions, not legal advice. For legal advice on your specific situation, consult a qualified solicitor.

2. The service

You upload a parking fine, PCN or Parking Charge Notice, confirm the details we read from it, and answer questions about what happened. We give you a free assessment of whether challenging is worthwhile. If we find clear grounds and you choose to proceed, you can buy the appeal letter: the full reasoning behind your grounds, a drafted appeal for your case, and guidance for copying it into the issuer’s appeal portal. Prices are shown before you pay.

3. Your responsibilities

• Tell us the truth. Our assessment is only as good as the facts you give us, and submitting false statements to a council or tribunal can be an offence. Never use the service to advance an account of events you know to be untrue.
• Review before you submit. The drafted appeal is submitted in your name. Read it, confirm it is accurate, and make sure you are happy with it before sending.
• Meet your deadlines. We surface the dates we read from your ticket and remind you where we can, but the legal deadlines are yours. Responsibility for submitting on time, and for paying or escalating after an outcome, stays with you.
• The penalty is yours. The PCN or parking charge remains your liability whatever our assessment or the outcome of your appeal.

4. No guarantee of outcome

We assess the information you provide, but no appeal is certain and we do not guarantee any particular outcome. What we do guarantee is your money back if an appeal we drafted is rejected and you do not take it to the next appeal stage, as set out in our refund policy.

5. Payments

Payments are taken by Stripe at the price shown at checkout. The appeal letter is digital content supplied immediately; by purchasing you ask us to begin supply at once and acknowledge that the statutory 14-day cooling-off right ends when supply begins. Our money-back guarantee applies in its place.

6. Your account and access

Cases start without an account, linked to your browser. Signing in with an email link attaches your cases to that email address. Keep access to your email secure — anyone who can read your email can access your cases. We may close accounts used in breach of these terms.

7. Acceptable use

Use the service only for genuine penalties addressed to you or to someone who has asked for your help. Do not scrape, reverse engineer, resell, or use automated tools to extract our assessments, drafts or underlying legal content; do not abuse free features; do not upload content that is unlawful or contains malware.

8. Intellectual property

The appeal we draft for you is yours to use for challenging your penalty. Everything else — the service, its content, assessments, legal playbooks and know-how — remains ours, and buying an appeal letter licenses none of it beyond your own appeal.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence. Subject to that, our total liability arising from your use of the service is limited to the amount you paid us for the case concerned, and we are not liable for the penalty itself, missed deadlines, or losses arising from inaccurate information given to us.

10. Changes and governing law

We may update these terms; material changes will be flagged on this page with a new date, and the terms in force when you bought an appeal letter continue to apply to that purchase. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Questions? Email [email protected].